Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items

Simple Return Policy – Online and In-Store
To help you enjoy your time in, on, and around the water, we stand behind the products we sell. If you’re not satisfied with your Divers Direct purchase, please let us help you with a return, exchange or repairs.

Most items we sell can be returned for a replacement or refund within 30 days of purchase. Items must be in new condition, with original tags, packaging, and manuals along with your sales receipt.

The following items are subject to a 20% restocking fee:

Hookah diving systems, air compressors, and diving scooters all have motors. Like a new car that you drive off the lot, it is used and can’t be re-sold. Warranty returns need to go back to manufacturer for repairs.
Diving computers with logged dives
Camera and imaging equipment that has been removed from original packaging.
The following items may not be returned or exchanged.

Bathing suits, mouth pieces, and snorkels are items of personal hygiene and for health reasons may not be returned once used or worn. Items that have never been worn or used in original packaging or with original tags attached are never a problem to return.
SCUBA cylinder sales are final. Sorry, we do not offer refunds or exchanges on tanks.
To make it easy on you, items purchased in-store or online can be brought back to a store or mailed to our warehouse for exchange or refund. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

1594 SW 27th Terrace
Fort Lauderdale, FL. 33312

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at godiving@aquamandiving.com for questions related to refunds and returns.